Sprinter Store Return Policy
Commitment to Customer Satisfaction
At Sprinter Store, ensuring a positive customer experience is our top priority. Should you have any questions or concerns, please don't hesitate to reach out to us at 503-427-2270. The following outlines our Return Policy:
Inspecting Shipments for Damage
While our shipments typically arrive in perfect condition, it's essential to inspect your delivery thoroughly for any potential damage upon arrival. Look beyond the external packaging condition and check for hidden damages. Please note that the delivery driver is obligated to wait during your inspection.
If you find any damage, document it on the bill of lading before signing and retain all packing materials. Without this documentation, we cannot process a claim or accept a return for the damaged item.
How to Order Products with LTL Freight Shipping
-
Order Reservation: Place your order on our website. This reserves your item with the manufacturer.
-
Receiving Your Freight Quote: Within 2-3 business days, we'll send you a custom freight shipping quote from the manufacturer. The quote typically includes two options:
-
A cost-effective option to ship to your nearest freight terminal.
-
A pricier option for direct shipping to your address.
-
Note: If you have a loading dock and forklift, direct shipping is similarly priced to terminal shipping. We advise against residential shipping for various reasons.
-
-
Selecting Your Shipping Option: Respond to our freight quote email by choosing your preferred shipping rate. We will then invoice you for the LTL freight fee.
-
Preparing Your Order: Once your freight fees are paid, your order will be prepared for shipment within 7-14 business days. Our packaging standards ensure that 100% of our products are delivered in brand-new condition—a significantly higher success rate than our competitors.
-
Freight Carrier Pick-up & Delivery: The LTL freight carrier will collect your order from the manufacturer. Delivery can take up to two weeks, depending on your location. You'll receive a freight tracking number via email and text message for easy tracking.
The entire process, from ordering to delivery, typically spans 2-3 weeks, assuming the product is in stock.
Order Cancellation Fees Policy
-
Before shipping: A minimum fee of 8% applies.
-
After shipment: Cancellations incur a 20-30% fee, depending on the product.
Return Eligibility
You are eligible to return an item if it remains unused, in its original condition, and in its original packaging.
⛔ Returns are NOT accepted for:
❌ Special-order items
❌ Electrical components
❌ Suspension products
❌ Items returned beyond 30 days from receipt
If 30 days have elapsed since your delivery, we cannot offer a refund or exchange.
Return Conditions for Non-Damaged Items
If you choose to return an item that is in its ordered condition without defects or damage, you will be responsible for:
✅ All shipping costs, both to and from your location
✅ A restocking fee of up to 30%, depending on the product
Important: Before returning any item, you must first contact us to verify the correct return shipping address. Not all products are shipped from our warehouse, and incorrect return locations may delay processing.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
✔ Approved refunds will be processed within 14 days, and a credit will be automatically applied to your original method of payment.
Addressing Late or Missing Refunds
If you haven’t received your refund yet:
-
Double-check your bank account.
-
Contact your credit card company and bank, as processing times vary.
-
If you’ve completed these steps and still haven't received your refund, please contact us at Customersupport@Sprinterstore.com.
Exchanges for Defective or Damaged Goods
We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at Customersupport@Sprinterstore.com.
Exchange shipping times may vary depending on your location.
Responsibility for Return Shipping Costs
If returning non-defective items, you are responsible for:
Shipping costs, which are non-refundable.
Using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt.
Inaccurate Shipping Details
If incorrect shipping information leads to additional re-delivery charges, these costs will be your responsibility.
Procedure for Returning Items
Do NOT send items back without prior approval.
Most returns must be sent to the manufacturer's warehouse. To return an item:
-
Contact us to verify the correct shipping address and obtain a Return Materials Authorization (RMA) number.
-
Follow the provided instructions for return shipping.
For any return-related inquiries, please contact us first at Customersupport@Sprinterstore.com.
Thank you for choosing Sprinter Store!