Sprinter Store Return Policy
Commitment to Customer Satisfaction At Sprinter Store, ensuring a positive customer experience is our top priority. Should you have any questions or concerns, please don't hesitate to reach out to us at 503-427-2270. The following outlines our Return Policy:
Inspecting Shipments for Damage While our shipments typically arrive in perfect condition, it's essential to inspect your delivery thoroughly for any potential damage upon arrival. Look beyond the external packaging condition and check for hidden damages. Please note that the delivery driver is obligated to wait during your inspection. If you find any damage, document it on the bill of lading before signing, and retain all packing materials. Without this documentation, we cannot process a claim or accept a return for the damaged item.
Here's how to order products with LTL Freight Shipping:
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Order Reservation: Place your order on our website. This reserves your item with the manufacturer.
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Receiving Your Freight Quote: Within 2-3 business days, we'll send you a custom freight shipping quote from the manufacturer. The quote typically includes two options: a cost-effective option to ship to your nearest freight terminal, and a pricier option for direct shipping to your address. Direct shipping is similarly priced to terminal shipping if you have a loading dock and forklift. We advise against residential address shipping for reasons explained below.
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Selecting Your Shipping Option: Respond to our freight quote email by choosing your preferred shipping rate. We will then invoice you for the LTL freight fee.
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Preparing Your Order: After you've paid the freight fees, your order will be prepared for shipment. This process takes 7-14 business days. Our packaging standards ensure that 100% of our products are delivered in brand new condition—a significantly higher success rate compared to our competitors.
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Freight Carrier Pick-up and Delivery: The LTL freight carrier will collect your order from the manufacturer. Delivery to your location can take up to two weeks, depending on your distance from the manufacturer. You'll receive a freight tracking number via email and text message for easy tracking.
Please note that the entire process, from ordering to delivery, typically spans 2-3 weeks, assuming the product is in stock.
Order Cancellation Fees Policy For cancellations prior to shipping, a minimum fee of 8% applies. After shipment, cancellations incur a 20-30% fee, varying by product.
Return Eligibility You are eligible to return an item if it remains unused, in its original condition and packaging. Please note that returns are not accepted for special-order items, electrical components, suspension products, or items returned beyond 30 days from receipt. Unfortunately, if 30 days have elapsed since your purchase, we cannot provide a refund or exchange.
Return Conditions for Non-Damaged Items If you choose to return an item that is in its ordered condition without defects or damage, you will be responsible for covering all shipping costs, both to and from your location. Additionally, a restocking fee of up to 30% may apply, varying with the type of product.
Refund Process Upon receiving and inspecting your returned item, we will communicate via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Addressing Late or Missing Refunds If you haven't received a refund yet, please double-check your bank account, then contact your credit card company and bank as processing times can vary. If you've followed these steps and still haven't received your refund, please contact us at Customersupport@Sprinterstore.com.
Sale Items and Refunds We only offer refunds on regularly priced items. Sale items are not eligible for refunds.
Exchanges for Defective or Damaged Goods We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email Customersupport@Sprinterstore.com. The time for your exchanged product to reach you may vary depending on your location.
Responsibility for Return Shipping Costs For returning non-defective items, you are responsible for bearing the shipping costs, which are non-refundable. For items valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Inaccurate Shipping Details If incorrect shipping information leads to additional re-delivery charges, these costs will be your responsibility.
Procedure for Returning Items Products typically need to be returned to the manufacturer's warehouse. For returns, contact us to obtain a Return Materials Authorization (RMA) number and coordinate the return shipping. Please refrain from sending items back without prior approval and arrangement with us.